Terms & conditions

Privacy Policy

Privacy Policy 

Effective Date: 29 June 2023  |  Last Updated: March 2026

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PRIVACY POLICY
 

1. Who We Are

Monte da Orada is a retreat and accommodation property located at:

Nacional 120, Cx Postal 261-ST, S. Teotônio, 7630-678, Portugal

Email: silence@orada.eu    |    Mobile: +351 918 82 57 44

Website: www.orada.eu

Monte da Orada is the data controller responsible for your personal information. We are committed to protecting your privacy and processing your data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Portuguese data protection law.

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2. What Information We Collect

We may collect the following personal information:

• Name and contact details (email address, phone number)

• Enquiry and message content submitted via our contact form

• Booking and reservation details

• Information relevant to customer surveys and feedback

• Technical data such as IP address, browser type, and pages visited (via cookies)

We do not collect sensitive personal data.

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3. How We Collect Your Information

We collect information in the following ways:

• When you submit our website contact form

• When you make a booking or reservation inquiry

• When you voluntarily subscribe to our mailing list and provide explicit consent

• Automatically via cookies and analytics tools when you browse our website

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4. Legal Basis for Processing

Under GDPR, we process your personal data on the following legal bases:

• Consent — when you tick the opt-in checkbox on our contact form agreeing to our terms and conditions. You may withdraw this consent at any time by contacting us.

• Legitimate Interests — when you contact us through our form, we process your data to respond to your enquiry.

• Contract — when processing is necessary to fulfil a booking or service agreement.

• Legal Obligation — where we are required to process data to comply with applicable law.

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5. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide customer support

• To process bookings and manage your stay

• To send you promotional emails, special offers, or updates about Monte da Orada.

• To improve our website and services based on usage analytics

• To comply with legal and regulatory obligations

We will never use your data for purposes incompatible with those stated above without first seeking your consent.

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6. Marketing Emails & Your Consent

We only send marketing emails to individuals who have explicitly opted in by ticking the terms and conditions checkbox on our contact form. By ticking this box, you agree to receive occasional emails from Monte da Orada about our services, offers, and news.

You may withdraw your consent and unsubscribe at any time by:

• Clicking the 'unsubscribe' link at the bottom of any marketing email

• Emailing us at community@orada.eu with the subject 'Unsubscribe'

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

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7. Third-Party Service Providers

We use trusted third-party services to help us operate our website and communicate with you. These providers process your data only on our behalf and in accordance with our instructions:

• Email marketing platform (e.g. Wix) — to manage and send email communications. Your email address may be stored on servers outside the EU; such providers maintain EU-US data transfer safeguards (Standard Contractual Clauses or equivalent).

• Website analytics tools — to understand how visitors use our site

• Booking platforms — where applicable, to manage reservations

We do not sell, rent, or lease your personal data to any third party for their own marketing purposes.
 

8. International Data Transfers

Some of our third-party providers may process data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data.

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9. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

• Contact form enquiries: up to 7 years from the date of your last contact

• Booking records: up to 7 years for legal and accounting purposes

• Marketing consent records: until you withdraw consent, plus 1 year thereafter

After these periods, data is securely deleted or anonymised.

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10. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us:

• Analyse website traffic and understand which pages are most useful

• Remember your preferences and personalise your experience

• Measure the effectiveness of our content

You can accept or decline cookies via your browser settings. Please note that declining cookies may affect some functionality of the website. By continuing to use our website, you consent to our use of cookies as described in this policy.

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11. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access — to request a copy of the personal data we hold about you

• Right to Rectification — to request correction of inaccurate or incomplete data

• Right to Erasure — to request deletion of your personal data ('right to be forgotten')

• Right to Restriction — to request that we limit how we process your data

• Right to Data Portability — to receive your data in a structured, machine-readable format

• Right to Object — to object to processing based on legitimate interests or for direct marketing

• Right to Withdraw Consent — at any time, where processing is based on consent
   

To exercise any of these rights, please contact us at:

Email: community@orada.eu

Post: Nacional 120, Cx Postal 261-ST, S. Teotônio, 7630-678, Portugal

We will respond to your request within 90 days. There is no charge for exercising your rights.
 

12. Right to Lodge a Complaint

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Portuguese data protection authority:

Comissão Nacional de Proteção de Dados (CNPD)

Website: www.cnpd.pt    |    Email: geral@cnpd.pt

Av. D. Carlos I, 134, 1200-651 Lisboa, Portugal
 

13. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any external site you visit.
 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will update the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically.

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Monte da Orada

Nacional 120, Cx Postal 261-ST, S. Teotônio, 7630-678, Portugal

Email: silence@orada.eu

Mobile: +351 918 82 57 44

Website: www.orada.eu

 

© 2026 Monte da Orada. All rights reserved.